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Hell Hath No Fury...Cell Phones on Airplanes Print E-mail
Written by David Batstone   

The Federal Communications Commission (FCC) announced last year that would consider lifting restrictions in place since the early 1990s that prohibit cell phone use on airplanes. Making a call to your mother, it appears, will not cause the plane to spiral down into the middle of the ocean. All the same, it remains doubtful that the Federal Aviation Administration - which also would have to approve a rule change - will support an end to the ban any time soon.

Good thing. I caught a glimpse of the future of air rage: Travelers will be trying to toss each other out the door of the plane over cell phone use.

Here's how I tripped the wire. It was a hellish day of stopovers, so I had to take care of urgent business on my cell phone between flights. Once I took my seat on a new flight connection, I made use of every minute before the plane was ready to go. I must have missed the announcement to turn off all cell phones, because a flight attendant came over to tell me personally that I had to turn my phone off. She was rather pleasant, but the passengers seated around me acted as if she had just staved off a raid of the barbarians. The guy one aisle over began clapping madly, hands extended toward me as if to say, "In your face, bud." A few passengers seated behind me joined in his revelry. Yes indeed, justice had been served on the cellular idiot in 10C.

I nodded my apologies at the offended, which served to douse the inflamed, and the incident ended there. I could not help but note the irony, however, of what ensued. For the duration of the three-hour flight, I had to endure the loud chatter of the passengers seated behind me - the very ones who were enraged by my cell phone use. As hard as I tried to get some sleep, I could not block out their projections on the housing bubble or reviews of movies that they had all seen.

Social conventions are rarely rational, of course. Probably most of us, once seated in a peaceful café, would get annoyed at the loud voice of a cell phone caller at the next table. But put two people together at that table, holding a conversation at the same volume, and we would not think twice about it.

Most flight professionals are pleading with the regulatory agencies to delay approving cell phone use. Long lines and heightened security checks already have the nerves of harried passengers frazzled. Patricia Friend, international president for the Association of Flight Attendants, shared a letter that a 10-year flight attendant wrote to the FCC: "I have seen fist fights because one passenger puts his seat back and the passenger behind him wants to read his newspaper. Can you imagine what would happen when people are gabbing away on cell phones?"

Perhaps airlines could learn from their counterparts on land. Amtrak rail service in the northeast section of the United States, including its flagship route between Boston and Washington, offers one car on most trains where wireless phones are banned and conversation must be kept to a whisper at most. Airlines might similarly designate certain rows or sections of the cabin. But the sound of 100 people talking travels, and in this case it won't have far to go. Add to that the problem of "cell yell" - the tendency of people to speak too loudly into their cell phones.

Personally, I'd like to see continued restrictions on cell phone use. I certainly don't want to pass several hours listening to Manager Pete run a meeting with his staff mapping out the branding strategy for their new product line.

Wireless connectivity in the air for laptops, on the other hand, would be a real boon for regular business travelers. Give me email, and I wouldn't need to use my cell phone. Then I'd only have to pray that the guy seated next to me isn't packing a Skype phone.

Comments
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patricia neal - Cell Phones on Airplanes
2005-11-23 07:43:11
NO!!!! absolutely not!!!! The atmospher already feels frazzled when we're stuffed onto a plane these days. if by some chance i got the pimento seat and was stuck between 2 yakkers, it would put me over the edge.
People would talk incessantly because procrastinators like me would use the time to catch up on calls, work, etc.
I say WIRELESS ACCESS ONLY. And NO SKYPE.
Debra Damon - Hell Hath No Fury
2005-11-23 08:48:19
Cell phones or no cell phones, the airlines pack people in so tightly that scratching one's elbow can disturb a row of people as egregiously as talking on a cell phone. I feel for the flight attendant who witnessed the battle over a reclined seat. I see no relief as long as the airlines feel that seat space needs to be no larger than the needs of the average sardine.
lee - cellphone bans
2005-11-23 09:05:11
I think people should be able to use text messaging on cellphones on planes but no voice. While it might facilitate business, too many calls are personal - meaningless and loud. I propose a cellphone ban within 20 feet of a retail salesperson. I continually see rude people paying for their groceries while gabbing on the phone. Hey -- that cashier is a person, not a robot! I am thinking of carrying around a transistor radio and playing it whenever I hear anyone blabbing on a cellphone in an inappropriate area. We, as a society, have lost the notion of personal space in the context of sound.
Per Mosseby - Cell Phones on Planes
2005-11-23 09:40:59
A point of view from Sweden...Every person I know that has used Boeing Connexion (the in-flight wifi service) has also Skyped from above Greenland. Including myself, if only just to try it out and see how it worked...

So the airlines (and passengers) probably would be well off with those silent zones... because everywhere else, people are going to chatter ;).
Gina - Agree
2005-11-23 09:54:20
Wireless connection would be great, but definitely not cell phone use. It would be too loud and it's unnecessary to chat on the phone, there's plenty to do on a plane, Read, Sleep, Catch up on emails, Watch TV. Right now flying is the only way to disconnect from work, something that is normally so hard to do!
Joyce Dozier - cell phones on airlines
2005-11-23 11:08:36
NO!!!!! It's bad enough that you have to put up with them in restaurants & other public places. People simply do not have the politeness anymore to put them on vibrate, and the ringing would drive everyone a little crazy. Email, I'm fine with.CELL PHONES
Laura - cell phones on planes
2005-11-23 11:31:24
NO!! It is bad enough having to listen to people on their cell phones when we are on the ground!
Kaloma - Planes, phones and social conv
2005-11-23 11:32:45
You make an interesting observation about what bugs us and what we take in stride in public social situations. Why IS it more acceptable to talk with a friend across the table than it is to talk with the same friend across town on a cell phone?

I think it has something to do with social connectivity. When you're talking to a friend in person, you might be intent on one another, but you're still available to others in that space, and I think that's something we can sense instinctively.

When you plug into the cell network, you unplug from the social network around you.

Excluding or ignoring the space and people around you is literally 'insensitive'.

P.S. My vote on cell phones in ANY close public area (cafes, planes, waiting rooms, check-out lines at the store, banks, etc.) is 'No'.

Maybe someone will invent a microchip that shuts the phone off when it senses more than one heartbeat within 30 feet of the phone.





Gillian - Cell Phone on Airplanes
2005-11-23 11:56:45
Wireless access only please! As a road warrior who likes to work (silently) on the plane and on occasion take a nap, I say absolutely no to cell phones on planes. We have gone from the sanctified bubble of air travel (remember when the video had no commercials and there was no Sky Mall?) to pushing the limit on what one can endure while squeezed into a space where you can barely open your laptop without knocking over your neighbor's coffee.
suzanne searle - cell phones and other courtesi
2005-11-23 15:52:48
most private buslines also restrict cellphone use, and specifically forbid passengers from discussing their specific location as a security protection. i ardently wish for some emily post-like social guru to convince all of us that we need new social guidelines in general. for now, let us at least make use of the golden rule: do not do to others what would annoy the heck out of you.
John - No Cell Phones in the Air
2005-11-23 16:36:10
I have very few times during the day or week when I can enjoy a relatively quiet time to read or catch up on reports. Take away my time on the plane and travel would become unbearable.
Please don't take away my break, I don't need to make a phone call every minute of every day.
I don't even feel that I need for wired/wireless connections, I have them everywhere else. Why not keep the flight time even more special and leave the WIFI off.
John
Jan Bertwell - cell phones
2005-11-23 21:15:54
Does anyone else look back to the Twentieth Century and fondly remember the telephone booth? When a private conversation was, indeed, private. I am always amazed these days when I find myself surrounded by people who discuss anything and everything. Names and all. I, for one, don't care to know all about everyone elses business, nor do I want the world to know mine.
Elizabeth Beech - Cell Phones on Airplanes
2005-11-24 12:07:39
PLEASE-NO-CELL-PHONES-ON-AIRPLANES!

I live in an area where everyone thinks they are so darned important and must loudly speak on their cell phones so everyone can hear every last detail of their lives. It is bad enough to have to live near these people, flying with them would be unbearable - believe me!

I'm already annoyed with the self-important businessmen (it is ALWAYS the men, never the women) - who a) feel the need to RECLINE while I'm trying to use the tray in front of me to eat; or b) when seated in my row, use my tray to put out their work (because, of course, their work is so much more important than everyone else's).

Why can't plane travel just be a time to be comfortable - read, a little conversation, maybe a LITTLE work. I'm a workaholic, but planes are a NO WORK zone for me. Please NO CELL PHONES!!!
opssusan - Cell phones on airplanes
2005-11-24 12:11:53
A resounding NO from a 22 year flight attendant. I've seen a shocking decline in decency towards and consideration for fellow passengers in the cross section of society that travels today.... rooted in an attitude of entitlement and an "above the law" mentality. This is PUBLIC transportation, not YOUR chartered airplane. We share the space on the aircraft - all of us - and a show of simple civility would go a long way towards making everyone's flight just a bit more pleasant.
Carol Bayard - cell phones anywhere
2005-11-25 03:49:50
I wouldn't mind people using cell phones anywhere if they could keep their voice level down. I told one woman that she really didn't need her cell phone. Surely the person on the other end could have heard her without it. Cell phones are a great convenience. But they have become so ubiquitous as to be annoying sometimes, particularly in a restaurant.
David Batstone - Cell Phone Poll
2005-11-25 17:22:05
Wow...that's strong sentiment against cell phone use on planes. I did not expect the current to be that one-sided.

I got a chuckle out of Suzanne Searle's wish for an Emily Post-type input on cell phone rules. I have one:

Etiquette Rule # 1: When in a restaurant or cafe and your cell phone rings, it's Ok to answer it as long as you start moving outside (or entrance foyer) to carry on your conversation.

Any other suggested rules of Etiquette?
paul kowal - why not be indignant about air
2005-11-26 21:33:25
Planes have had telephones for 10 years or longer--airfones from Verizon and AT&T--but i never heard people getting indignant about that. Maybe it's because, at $4 a minute plus $4 a call to setup, almost no one used them. For the past year or two, any Verizon cellular customer can use a Verizon airfone for $.69 a minute, or even less by paying $10 for a monthly subscription). Still, no one seems to be indignant.

What is it about cell phones that ticks you all off, as opposed to airfones, which are OK? Instead, i suggest we all learn to speak quietly into our phones--whether cellular or airfone--and get indignant at people who yell into their phones, in planes as well as in restaurants, elevators, or anywhere else.

It seems just as selfish as the "telephone yellers" to try to block cell phone use in planes because your life needs some quiet time. Have your quiet time on your own time, at home, not when you're sharing a plane with others during the work day who may have their own needs to speak. If you want to concentrate or zone out during the flight, invest in a Bose headset--they really do cancel out ALL the noise around you, so you can blissfully enjoy your plane ride while others are being productive by talking to their seatmate or on their phones.

I fly on 3 or 4 planes a week. I don't have the luxury of being in an office most of my 40 or 50 hours like the rest of you. So i would find it a big help to be able to make a call during an extra 12-15 hours a week. And if there's no danger to the plane (which i have always suspected), i don't see why we need to stomp out technology instead of learning to use it in a way that respects everyone's needs.
Jennifer Warwick - I Will Pay for Peace of Mind
2005-11-29 02:59:20
I?d happily pay extra out of my own pocket for a cell-free flight, if it comes to that.

I fly cross-country for business several times a month, and between the babies who are having a hard time traveling, their embarrassed, tired and frustrated moms (and occasionally dads), the DVD geniuses who turn their headphones to 11, the yapping mini-dogs in Gucci purses, and my personal favorite, The Seat-Kickers, it?s already hard enough. Nothing like a size 11 pushing with gusto in the small of your back, at unpredictable times, to keep a 5-hour flight interesting. And given the miniature rows these days, I?m probably a Seat-Kicker myself, and I?m only 5 feet tall.

Add cell phones to the mix and I may just snap. Luckily, I?m not the violent type: it?s more likely that I would simply sob inconsolably from coast to coast. Less dangerous, but much more irritating. I go through a lot of Kleenex.
R Collins - Rude Is Rude
2005-11-29 20:05:38
It is interesting to see you admit you didn't want to listen to Manager Pete conduct business while you listened, but felt it was fine for you to do the same. Between flights, please. Noise is noise. Yes, the other passengers are rude. Get a noise-cancelling headset and it will take care of both Pete and you.
Mike Maus - Cellular Phones on Planes
2005-11-30 15:32:05
There is a level of rudeness among cellphone users. It hardly is limited to airplanes, or even airports.

I agree with you, David, that wireless laptop connections that work in the air would do just fine...and both of my current laptops are doorstops, since neither works as intended.

Thanks for saying what probably is - or ought to be - on the minds of many.
Janet Adams - cell phone conversation
2005-12-01 13:33:59
I work with teachers and administrators across the western states. I think I will write an etiquette manual on answering and speaking on cell phones in public. It will begin at the K level and work up the grade levels to ensure mastery. I can even envision a drill and practice sessions. It could be something like a fire drill. No talking and exit quickly. I travel extensively on planes, and work many nights at Kinkos. I carry earplugs and use them often. I am ready to write that manual.
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