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Tuning the Boss out in Seattle Print E-mail
Written by David Batstone   

David BatstoneThe culture wars raged on in Seattle again this past week. Microsoft had a change of heart. And Starbucks decided to tune out the Boss.

Microsoft switched back to its original public position on legislation that would protect the rights of gays in the workplace. The reversal comes just 15 days after an anti-discrimination bill was defeated in the Washington State Senate by one vote. The measure would have added to a state law that already bans discrimination based on race, gender, age, disability, religion, marital status and other factors.

Over a year ago, Microsoft came out in support of similar legislation. Critics claimed that the company then bowed to pressure from the Rev. Ken Hutcherson, a Redmond pastor who threatened a national boycott of the software company if it supported the anti-discrimination measure.

Microsoft now believes it made a mistake in backing down. CEO Steve Ballmer explained to his employees the change in company stance: "After looking at the question from all sides, I've concluded that diversity in the workplace is such an important issue for our business that it should be included in our legislative agenda," Ballmer wrote.

Another Seattle-based company, Starbucks, also found itself this week navigating the tricky waters of values and commerce. Although Bruce Springsteen's latest album debuted at No. 1 on the U.S. pop charts, Starbucks won't be leading the charge to sell "Devils & Dust." The album sports an advisory label warning - a first for the Boss - because it includes a track titled "Reno," which mentions anal sex with a prostitute.

A business journalist from the Seattle Post-Intelligencer called me this week to ask whether we should expect companies to act as guides for personal ethics. To tell the truth, I don't think anyone is looking for a coffee company for moral guidance. Customers do come to trust an editor's choice, on the other hand, and Starbucks is positioning itself as an editor of fine coffee beans and quality music.

Above all, I respect Starbucks right to choose the kind of musical content that it wants to offer to its customers. It should come as no surprise that Starbucks would be cautious - many companies feel as if they are operating in a cultural tinderbox. Make the wrong values choice and you could ignite a storm of controversy, with your company turning into an icon at the center of the firestorm.

To an outsider, however, Starbuck's editing of choices for its customers does seem inconsistent. The Seattle PI journalist informed me that starting in June Starbucks has an exclusive six-week deal to sell a 10th-anniversary, acoustic version of Alanis Morissette's "Jagged Little Pill." The first hit from that album, "You Oughta Know," included the lyrics: "An older version of me/Is she perverted like me?/Would she go down on you in a theater?"

It is hard not to be cynical about the selective application of values. A more sophisticated judge of music would take into account the fact that Springsteen is legendary for his stories of personal redemption, a possibility alive even for those who have fallen into the gutter.

The difference is, the embers of controversy burning around Morissette's album have died down. The Springsteen album is still new and unproven. Wal-Mart, which has a history of banning raunchy music, has decided to stock "Devil and Dust" on its shelves. I would not be surprised to see the Boss' album in Starbucks in six months as well. In the meantime, Springsteen fans will be seen in the corner table, frappucino and IPod in hand, spinning out their own personal play list.

Tell us what you think of Starbucks' decision in the space below.

Read the Seattle Post-Intelligencer article: Starbucks Tunes out the Boss.

Comments
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martin - Tuning the Boss out in Seattle
2005-05-11 10:00:13
My father gave me a valuable lesson at a young age when one of my rock and roll heros betrayed my ideal of him. He said "trust the art, not the artist". It's an old saying and one I've held to. Starbucks has made an interesting choice (as is their right). However, when you consider some of the subject matter Steve Earle has sung about and elements of the life Ray Charles it's a wonder that either of those artists (among countless others) and their art ever made it past the front door.

I think Starbucks might want to rip a page from the Microsoft book of two-steps and reconsider the decision.
jennifer - Tuning the "news" out in Sea
2005-05-11 13:43:10
All companies are in business to do their work, satisfy their customers, and serve their shareholders. Often they will select a strategy that includes a very public social agenda that is relevant to their customers (ie, Patagonia, 7th Generation, Ben & Jerry's, and others come to mind). If leadership decides that serving up offensive lyrics with a latte is distracting to their work or would disappoint their customers, then Starbucks can make their choice. Rest assured, there are as many companies who serve their target customers best by selling explicit music. If Starbucks is not that business, give them a break and applaud them for knowing their customers better than you.

I would hate to think that readers of the Seattle Post-Intelligencer (or readers of this WAG) relying on Microsoft or Starbucks to provide their moral compass. Let's let companies serve their customers the best they know how and let people make their own individual choices about their music or lifestyle.
geri - Tuning the Boss out in Seattle
2005-05-12 22:09:14
We are Adults. We know you cannot please all the people all the time. Minority groups and those who chose to claim to be minority groups will always scream DISCRIMINATION at the top of their lungs because it is their nature and character. How many business CEO's have to literally sell their soul to minority groups to prevent public outcry? I have to say a prayer for those companies with the courage and the honor to keep their morals intact and stand up for the straight beliefs they were raised on. Moral values may not make you wealthy but you will be able to sleep better. And how about faith? Why such a taboo to state that faith keeps us clean and leads us to a world beyond this one. Like the song "Drugs or Jesus"... referring to another compulsion I have to ask todays autraprenures: "$ or Jesus". How far do you want to go, really.
Tom - Turning the Boss out...
2005-05-16 16:16:24
I can handle the lyrics. I'm an old guy. It is not likely that I will change my behavior much by listening to B.S. But kids today are bombarded as never before with stuff that we only snickered about in college. At the risk of sounding like an old fart, I say good for Starbucks. Someone has to protect the kids and if one company takes a stand (even a an inconsistent one) maybe the message will get to the big money producers that enough is enough. Is is not from a Right Winger either...I voted for John Kerry in '04 if that makes any difference.kids
Jeannette Angell - Tuning out the Boss in Seattle
2005-05-19 11:06:54
While a company such as Starbucks or Microsoft has the right to determine what it wants to do, the fact is that the determination will not just impact that one company: it impacts us all. Starbucks is making a moral judgment ? having sex with a prostitute is wrong ? and those who do not bother to think for themselves (in this country, they currently appear to be legion) will accept it. And eventually they won't even know how they came to that conclusion, only that they did, so it must be right.

If it is true that Hutcherson was able to influcence Microsoft, then perhaps it's time for all of the rest of us ? sex workers, clients, those interested in protecting everyone's rights, you ? to have our word, too. Why not boycott Starbucks? There are other alternative coffee sources (ones that don't burn their beans, as Starbucks is woefully wont to do), especially independents: let's use them. And tell Starbucks why.

After all, a callgirl has to stay awake late at night. Sounds like a perfect customer for a coffee chain...!


(visit my Blog at http://askthecallgirl.blogspot.com)
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