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Why You are Overworked...and What to Do About It Print E-mail
Written by David Batstone   
Just about everyone I know reports to me that they feel overworked and stressed. In many cases, they feel near the point of burn-out or suffer from panic attacks.

Business Week magazine offered data to underscore the overworked professional. Over 31% of college-educated males are working 50 or more hours per week on a regular basis, up from 22% in 1980. About 40% of American adults get less than seven hours of sleep on weekdays, up from 34% in 2001. In 1989, Japanese workers put in 10% more hours per year, on average, than American workers; today, the Japanese work 2% fewer hours per year than Americans.

Statistics in this case are redundant. I don't have to convince you that we are overwhelmed with work. A whole generation of professional workers cannot be swimming in the same pool of delusion...and we are not all wimps. We face a fundamental dilemma: organizations are not adapting to the pace of change.

Most organizations still order themselves into silos - departments, divisions, and units - with each person carrying a title and role within that silo. Yet their operations no longer move along a hierarchical path. Increasingly, productivity is generated horizontally across silos. In practical terms, each individual must now communicate with and satisfy the demands of a wide range of agents outside of their silo, and even collaborate on a regular basis with agents who live beyond the walls of the organization.

Our workload, unfortunately, does not shift accordingly. We continue to fulfill the duties of our silo, while also taking on the incremental increase in duties outside the silo. Consider, for example, who you must email during the course of a day in order to move a project forward. The number of people from whom you need information, cooperation, or at a minimum who you need to keep in the loop, has mushroomed. The proliferation of tasks and reports puts individuals inside the system under considerable stress. It also creates organizational inefficiency.

Successful organizations will meet the Next Reality proactively. They will shift their organizational structure away from silos and align their workforce toward networks. Here are five practical guidelines:

1) Individuals inside the organization should be assigned tasks in relation to a project, and only provisionally in relation to a job title. To do so, organizations must adopt malleable command-and-control systems that permit them to deploy - and redeploy - workers where they can best be utilized. Once assigned to a new role, workers ought not to lug along with them the duties they were assigned in their previous role. Wearing multiple hats usually only gives one a splitting headache.

2) Distinct silos within the same organization replicate tasks unnecessarily. The reporting process - the parties who needs to receive documentation for what is being done - particularly weighs workers down. Reporting should be streamlined to the right manager at the relevant time.

3) Management must learn to trust more and exercise more consistent accountability. The average individual in an organization spends a good portion of his or her day pursuing permission: to approve a client sale, to implement the design on an ad promotion, to send out a press release, whatever. Managers must facilitate decision-makers, not manage by decisions.

4) Hold meetings only when absolutely necessary. They are the biggest time drain in an organization. Most meetings are convened to get "everyone up to speed" if not "on the same page." Collaborative software should evolve into the process and the documentation of a project. A periodic team retreat that determines project scope and direction, on the other hand, offers a helpful framework for virtual collaboration.

5) Managers should be recognized for cutting outmoded tasks as well as shaving expenses. After all, time is money. In that regard, it is critical to recognize that new technologies do not always save time. More typically, they shift time and effort. Considerable thought should be put into the implications of a new innovation on work load. For each new task added, figure out a way to eliminate one.

There's more to say, but my work load for today just reached its cap.

 

Comments
Add NewSearch
Tim Hall - Overwork, and the role of meet
2005-11-30 09:37:53
A good column as always, but there's one point I largely disagree on - "meetings are the biggest time drain in an organisation".

In my company, and in many customers that I work with, there is a massive inefficiency caused by over-reliance on email rather than getting the right people together to discuss something.
- A clear, unambiguous email takes much longer to write than it takes to say the same thing, let alone discuss it. Multiply that by the number of replies that get generated.
- Different strands of replies from different people become uncoordinated.
- Email discourages raising and discussing new ideas and so whatever topic is being discussed tends to stick to the original author's scope rather than thinking more widely and creatively.
- The ongoing context-switching cost of each individual processing all the inbox items is also significant.
Net - far more progress can be made more quickly by getting the right people together for whatever discussion is required, and then using email to disseminate conclusions/decisions/next steps.

I totally agree that plenty of meetings are poorly organised and run - but that's not a problem with the concept of a meeting, its a problem with the execution of the concept. But I believe that in many organisations more meetings (so long as they're the right ones) and less email is the way to go.
Stephanie - Overworked
2005-11-30 10:06:31
Of course organization leadership is slow to adapt and make mental and systematic overhauls in their productivity expectations--it's working in their favor to employ folks who buy into the paradigm of doing more and more! Historically, most business leaders aren't known for getting up on the podium first to champion workforce well-being initiatives when they perceive doing so would impact their bottom line.

We are overworked because we've chosen to be overworked. Culturally, our work ethic is more powerful than our life and well-being ethic. It's an admirable quality to say "I'm working." However, that's changing and more and more people are questioning their commitment to work in relation to their life and health.

This issue, like elevating any other culturally pervasive paradigm, is going to require efforts on all fronts--from personal awareness and development at the grassroots level to progressive leaders demonstrating that alleviating stress caused by overwork is actually helping them make more money.

Stephanie

Jerome - Good in Theory...How about Pra
2005-11-30 12:14:47
These are interesting points, David, but I would love to see concrete examples of where they have actually worked. That would be instructive. David? Or anyone else?
Allan Hunter - Implementation and patience
2005-11-30 13:02:32
One thing that Jerome touches on, is how this is to be accomplished. The list is great for the 'what', but no great examples of the 'how'. I work in a Health Maintenance Organization, where we revamped our entire IS Management process to be compliant with SEI/CMM level 3. It took months of planning to begin this project (with many meetings), and years to accomplish with accreditation, but it did happen.
We still have pointless meetings, and there still are those silos around, but we are making progress.
I believe a key is to set goals, and implement them incrementally and slowly (at first), and then determine any rate of change based on how well prior changes have gone. Another key is cooperation and letting go of the "that's the way it was always done" mentality. It links with the first key as too much to fast creates knee-jerk reactions to any change. A third key is patience. Just do what you can with what you have, and know you cannot cram everything into one day. Patience also is needed for others as well because we are all imperfect. Thanks!
=]
Jay Hansen - Email Is the Culprit!
2005-11-30 13:24:59
I am a lawyer who just turned 60. For my initial masochistic vocation, I taught junior high math for 10 years from 1968-78 until some of the items you described in this article got to me, and I switched. After 26-27 years in law, they are now taking over there too, and I've concluded that the practice of law is really designed for younger people. In response to your comments:

... overworked - yes
... stressed - yes
... point of burn-out - just about
... panic attacks - occasionally, but not severe
... college-educated males are working 50 or more hours per week on a regular basis - yes but it often doesn't shut off when I'm not working
... 40% of American adults get less than seven hours of sleep on weekdays - I never was able to get more than 6 hours a night, and now it's more like 5. Last night was about 5 hrs.

Right now, I am taking about 1/2 the load from one of the senior partners who is out for 8 weeks after major surgery. I was already overwhelmed, but I really am now.

What overwhelms me most is the barrage of email. While we have a good spam blocker at the office, the spam that does get through irritates me even though I just delete it. But everyone expects an instantaneous response, because it can be done.

On the Wed. before Thanksgiving, I spent an hour dealing immediately with an email I received from a demanding client. I got it done by noon, and we closed at noon. However, to address that email, I had put off getting a letter done to another lawyer, and I had to get that response done and out Wednesday, so I went home, and I worked on that until almost 5 PM. During the afternoon, I got an email reply back from the demanding client that I needed to contact a 3rd party about my earlier response. If I didn't have access to office email at home, I never would have seen that email until Monday morning. If we were dealing with snail mail, he wouldn't have gotten my Wednesday response until at least Friday or Saturday. As it was, I felt I jumped through hoops on Wednesday, and I did other things for other clients that I'd been ignoring on Monday. Then early Tuesday morning, I got a "snotty-gram" from the demanding client, because I hadn't contacted the 3rd party yet.

I've concluded that responding quickly just increases people's expectations, and since they know that they can get a quick response, including detailed letters, agreements or what-have-you delivered by email in a matter of seconds after the work is done, that's what they come to expect.
laurence haughton - examples
2005-11-30 15:37:16
I can give you some examples of #3 Jerome from the research for my book, It's Not What You Say... It's What You Do - How Following Through At Every Level Will Make or Break Your Company. There a link for my email at laurencehaughton
John Cox - The Hidden Costs
2005-11-30 16:44:52
An outstanding management concerning the nature of overworking employees. While the title of the article is "Why You are Overworked...and What to Do About It" it is more an explanation from a management perspective on how to eliminate the cost of time spent. I am not so sure that I would be able to make the systematic changes throughout my organization to alleviate some of these (hidden) costly burdens.

For an organizational behavior buff such as myself, I certainly see the wisdom of the advice and critique. Since I spend a good deal of my time analyzing business processes just about every organization that I run into has some of these problems. What I have noticed a trend of lately, is that folks are so dissatisfied with these management trends that instead of working harder because of the time constraints on their plate, they are more likely to work less. This tends to strain the "Super Star" system, in which the top performers take the majority of the work even outside of these parameters.

I often say that cell phones, email, voice mail, and meetings are the root of all evil within an organization. It seems that others have outlined in greater detail more of the deadly corporate sins.

Barbara - what an individual can do
2005-12-01 09:32:53
Organizational change can be slow. In the meantime, workers suffer from the physical, emotional and spiritual effects of burnout. If individuals begin to slow down their pace in other areas of their lives and initiate self care strategies, they might be able to hold out for the cultural revolution that seems necessary in the workplace.
Caroline - Less communications...more con
2005-12-02 00:37:14
At the risk of oversimplifying this notion of being overworked, we ought to think about the effectiveness of the communication methods we are using. Are we replacing direct telephone or face-to-face conversations where decisions can be made instantly with emails that ?cc? various decision-makers, department heads and influencers inside the organization? All of whom then use ?reply all? to respond. Perhaps using a direct, purposeful means of communications - a conversation - could save everyone a little time. Just a thought..
Leah - I'm overworked; I agree with
2005-12-03 00:10:37
A week ago I was diagnosed with carpal tunnel syndrome. After only 6 months in an exhausting nonprofit job, with a poor desk set up and long hours at the computer, I am now in physical therapy. I'd like to quit the job, but ironically I need it (!) for the health insurance.

I'm spiritual and believe that when the universe wants you to pay attention, it'll send you a significant sign. To me, carparl tunnel syndrome is it. My health is more important than the job, and I will no longer strive to complete my long list of insurmountable tasks (50+ hours per week), especially when in the nonprofit field I receive virtually no recognition, acknowledgement or benefits. The stress level is health-eroding and abusive. I have panic attacks and stress all the time in this (and many other former nonprofit) job.

So this is my personal cultural revolution. I want to live well and health-fully, and I'm going to clarify that for my employer through my behaviors and choices in the coming weeks. Perhaps work culture begins to change when individuals say 'no' to abusive stress levels in the workplace.

I don't have a lot of money, but my health is worth more than a nonprofit survival salary that doesn't cover the medical costs that the job stress incurs.
Chris Yeh - Simple solution
2005-12-03 02:40:15
At the risk of seeming flip, why don?t we just do less?

Dickens once wrote, that misery occurred when expenses exceeded income, while happiness was when income exceeded expenses. Today, the same holds true, except for time instead of money.

We all have choice in how we spend our time. And we should have the guts to spend it the way that we want, not the way that others want.
Ulf B?rgesson - A new law
2005-12-08 03:37:48
One could phrase a new law of management and technology: "The intended time savings of a new communications technology brings new work that nullifies or put the time savings in the negative." I work in advertising, and started my career in 1989, about when the first really useful apple computers started popping up in the agencies. But what many clients doesn?t realise, is that the computers only cut down on production time, while creativity requier the same amount of time as it has since the dawn of history. And will require until a significant genetic shift has occured.
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